Getting help from our team
We offer registration only to players aged 18 and over. Account verification is requested at the first withdrawal, 30 days after sign-up, or once total deposits reach AUD 2,000, whichever comes first, and this check sits alongside the limits described above as part of keeping an account secure.
If a limit, time-out or self-exclusion needs to be set, changed or questioned, our support team is reachable by live chat and email 24/7, with a Help Center also available for guidance. Signing in to apply any of these tools works the same way as normal account access, covered on our account login page.
We encourage every player to review their own deposit, loss and wager limits regularly rather than waiting until play feels out of hand, and to use a time-out or self-exclusion whenever a longer break is needed.