Managing Your Information and Limits
Players can review and adjust the responsible gaming tools tied to their data directly in the account, including deposit, loss or wager limits set per day, week or month, and time-outs of 1 day, 1 week, 1 month or 3 months. Any increase to a limit applies only after a 24-hour cooling-off period, giving the account time to confirm the change.
Self-exclusion is available for 3 months, 6 months, 1 year, 5 years or permanently, and once set it restricts access to the account for the chosen period. The bonus progress tracker and Rewards tab in the account also draw on account data to show cashback and level-up cash accurately.
Verification documents and account details remain tied to the account that submitted them, and support is reachable for questions about how information is used through live chat or email, available 24/7.